All requests for a refund must be made in writing to Build Smart Skills Pty Ltd (delivers training and
assessment on behalf Commonsense Safety Training RTO 41347) outlining the reasons for reimbursement. All cancellations in writing more than 72 business hours prior to the commencement of the unit will be eligible for a full refund. If a course is cancelled by Build Smart Skills the fees will be refunded or an alternative course schedule can be negotiated with the client. Once a course has commenced fees are non-refundable unless the client states exceptional circumstances and can provide a medical certificate or show extreme personal hardship.
•In this case fees may be refunded but would be on a case by case basis minus an administrative fee of $20.
•If a client withdraws from a unit after the commencement of the unit, no refund of training program fees will be paid. If a client fails to attend the unit they have enrolled in, no refund of fees will be paid.
Information provided prior to enrolment or the commencement of training and assessment, whichever comes first, specifies the student’s rights as a consumer, including but not limited to any statutory cooling-off period (where applicable) and the student’s right to obtain a refund for services not provided by the Build Smart Skills Pty Ltd in the event the:
Arrangement is terminated early, or
Build Smart skills Pty Ltd fails to provide the agreed services.